Pillar 01 · Preparation
Choose material for your exam
Compare the product format, sample, question-bank details and access duration before ordering. Your quote confirms what is included.
Pass Assurance Clear refund terms.
Exam results depend on your knowledge and preparation. Pass Assurance is a conditional refund policy, not a promise of a passing score.
- Exam attempt window
- 12 months
- Claim submission window
- 30 days
- Evidence required
- Score report
- Approved refund destination
- Original method
Pillar 02 · Practice
Practice at your own pace
Use the format included in your order alongside official vendor documentation and hands-on study. Ask our team which formats are available for your exam.
Pillar 03 · Support
Confirm your study requirements
Contact our team with your exam code and preferred format. Payment options, delivery and access terms are confirmed before you pay.
Pillar 04 · Conditional Refund Support
Pass Assurance eligibility
Eligible first-attempt refund requests are reviewed under our Refund Policy. Exam attempts must be within 12 months of purchase; claims must be submitted within 30 days with an official score report.
How to claim your refund
- 1Review the product and refund terms before purchasing.
- 2Check that your order is eligible under the Refund Policy.
- 3Sit your first attempt of the matching exam within 12 months of purchase.
- 4Within 30 days of the failed exam attempt, email your order details and official score report to support@knscert.com.
- 5We review eligibility. Approved refunds go to the original payment method; settlement time depends on the provider.
What's covered
- Eligible products under the Refund Policy
- Exclusions disclosed before purchase
- Matching purchased exam code
- First attempt within 12 months
- Refund to original payment method
- Score-report review required
Transparent terms
Review the published eligibility requirements, exclusions and claim deadlines.
Fast processing
Review and payment-provider timelines are detailed in the Refund Policy.
Review your options before ordering
Compare exam bundles and refund eligibility, or contact our team first.